South Africa Banking

South Africa Banking is focused on a customer and client-driven agenda, with a single ambition to improve our market position by providing an integrated set of banking solutions, based on data-driven insights, to customers and clients in focus segments.

LA This indicator is covered by the scope of a limited assurance engagement undertaken by EY and PwC. The basis of measurement thereof and the assurance statement can be found here.

Strengths

  • Full suite of retail, business, corporate and investment banking products
  • Differentiated service for core target segments
  • Multi-channel platform allowing customers and clients to choose when and where they transact
  • Africa expertise and networks with global links
  • Understanding of investment flows, market participants, sector trends and regulations

Risks

  • Low levels of GDP growth, rising unemployment and reduced spending, increasing impairments and lowering demand for credit
  • Regulatory changes influencing business lines
  • Potential South African sovereign rating downgrade

Looking ahead

To support our strategy, RBB prioritises:

  • ongoing customer proposition improvements;
  • ongoing campaigns in key identified customer segments and sectors;
  • ensuring quality core products through the simplification of our product range;
  • embedding Shared Growth through financially inclusive products and services; and business support and development programmes;
  • continuing to focus on the collaboration with WIMI to leverage our customer base as well as increase customer retention through the provision of integrated financial services tailored to the lifecycle of our customers.
  • ongoing improvements to ensure system resilience and stability;
  • continuous process optimisation, automation and digitisation to enable operational excellence;
  • enhancing collections efforts to enable appropriate management of customers in financial difficulty;
  • sustainably managing cost, extending credit responsibly and maintaining an appropriate risk appetite; and
  • providing a compelling employee value proposition.

To achieve our objectives, CIB prioritises:

  • ensuring our business fundamentals operate effectively, while expanding the range of solutions for our clients through the use of innovative technology and digital interfaces;
  • leveraging data analytics to provide additional insights for our clients;
  • building deeper client relationships, and providing quality advice by leveraging our Africa expertise and wide local and global networks;
  • providing a compelling value proposition to our clients that includes a client-centred business culture and effective product solutions delivered through collaboration across RBB and CIB;
  • offering a seamless, consistent and superior client experience enabled by robust and efficient digital and technology solutions;
  • embedding Shared Growth through our structured value chain financing approach;
  • offering a compelling employee value proposition to attract and retain the right talent and skills; and
  • delivering a superior risk management capability that protects and enables ambitions of our clients and the Group.