Performance highlights

A strong African franchise delivering shareholder returns and positively impacting society

We continue to create value for our shareholders and other stakeholders. We conduct our business in a way that promotes positive outcomes for society, consumers and the Group, by using our core assets and capabilities to address the challenges and take advantage of opportunities on the African continent.

Company

JSE Top 40, company

Market capitalisation of R143bn1. Balance sheet assets
of R1.1trn

Headline earnings up 5%

Revenue contribution from Rest of Africa 23%

Cost-to-income ratio improved by 0.8% to 55.2%

Net asset value per share up by 4%

Return on equity down slightly to 16.6%

Paid R8.5bn in dividends to ordinary shareholders
(up 3%)

Total shareholder return of 24.6%

Spent R16.1bn on procurement

Contributed R7.3bn in taxes

Retained R6.0bn to support future business growth

Customer
& Client

Serving 11.8m customers and clients

Safeguarding R675bn in deposits and providing over R720bn in gross loans and advances

Managing R288bn of assets on behalf of our customers and clients Invested R3.1bn in information technology Delivered innovations such as ChatBanking2 and the first Blockchain2 transaction while evolving existing platforms and products Group Net Promoter Score®4 improved for the fourth consecutive year
Colleague

41 241LA,4
employees

Paid R20.8bn in employee compensation

Invested R376m in direct training spend

Employees participated in 61 484 learning interventions

Employee turnover down to 9.86%LA

Retention of high-performing employees up to 93.5%

66% of vacancies filled internally, of which 48% were promotions

Women in senior management 31.6%LA

Senior black management in South Africa
38.3%5

Citizenship

R184mLA invested in Shared Growth education and skills initiatives

10 582 employees volunteered
55 291 hours

Reached 41 200 small and medium enterprises and
45 930 consumers through business and financial literacy interventions
Procurement spend6 with black-owned suppliers up by 10% and black women-owned suppliers up by 17% Contributed to the financing of 20 renewable energy projects to date with a combined capital value of R52bn Since 2012, decreased our carbon emissions by 36.8% and our corporate real estate footprint by
333 573m2
Conduct Enhanced our Treating Customers Fairly and Conduct Risk frameworks Conduct Index7 reputation survey 6.3/10 FTSE4Good environmental, social and governance
rating improved 15%
CDP8 score remained at ‘taking coordinated action on climate change issues’ ahead of the industry average Dow Jones Sustainability™ Emerging Markets Index score of
71 points
1 Based on closing share price on 31 December 2016.
2 ChatBanking allows customers to make payments, buy airtime, data and electricity, check balances or get mini statements via social media platforms. Blockchain uses distributed ledger technology to ensure that all parties can see, transfer title and transmit shipping documents and other original trade documentation through a secure decentralised network.
3 Net Promoter Score® is a brand relationship score.
4 Includes permanent and temporary employees.
5 Percentage of senior black executives at managing principal/principal level.
6 South African operations only. As defined in the Broad-Based Black Economic Empowerment Amendment Act.
7 Independent YouGov conduct reputation survey includes Botswana, Ghana, Kenya, South Africa and Zambia.
8 Was previously called the Carbon Disclosure Project.
® Trademarks of Satmetrix Systems Inc., Bain and Co Inc. and Fred Reichheld.
LA This indicator is covered by the scope of a limited assurance engagement undertaken by EY and PwC. The basis of measurement thereof and the assurance statement can be found here.